CMS - ACC Forms

Switched Services Note: For Calling Card orders use the Order Process Sheet and the ACC Business Credit Application
AT & T Master Agreement /CSOA Signature Required Note: New customers, and existing customers purchasing a new service not previously provisioned for their account will sign this AT&T Master Agreement (MA) and Comprehensive Service Order Attachment (CSOA). The MA/CSOA is an umbrella set of terms and conditions covering all services.	.doc
AT&T MA/CSOA Addendum (v IX or X) Note: Existing customers with an AT&T Master Agreement (version IX or X) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Addendum (v VIII or earlier) Note: Existing customers with an AT&T Master Agreement (version VIII or earlier) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Job Aid	.pdf
New Switched Contracts Structure FAQ's	.doc
Sample MA/SCOA Note: Sample MA/CSOA with text search option using the Find command in Word. For reference only, not for customer signature.
Terms and Conditions
Long distance & ADL Automated Order Workbook	.xls
Automated Order Workbook Training	.ppt
Instructions of Modifying Excel Workbooks
Switched Services To order switched LD with Local complete the Bundled Switched Pricing Schedule PS311 or PS311tx. To order standalone switched LD complete the Standalone Switched Pricing Schedule PS 310 or PS310tx.
Bundled Switched Pricing Schedule (NON-Texas)	.doc
Bundled Switched Pricing Schedule (Texas-ONLY)	.doc
PIC Freeze Letter for New Customers	.doc
Toll Free Services Responsible Organization (RESPORG) Designation Form Not Required - Use if ordering Toll Free Services This form provides ACC Business with the necessary legal authorization to transfer one or more toll free number(s) from another carrier.Signature Required	.doc
Letter of Authorization to Obtain Customer Service Records Only CSRs are pulled during the ACC Business Provisioning process. However, if you want to obtain a customer's CSR prior to having the customer sign the Contract and submitting the order, you need to use this form.(SA302)	.doc
Credit Policy & Procedure	.doc
Credit Application Instructions	.doc
Credit Application Form	.doc
Deactivation Letter/Change Notification	.doc

Dedicated Services
Dedicated Services Prequalification Worksheet	.doc
AT & T Master Agreement /CSOA Signature Required Note: New customers, and existing customers purchasing a new service not previously provisioned for their account will sign this AT&T Master Agreement (MA) and Comprehensive Service Order Attachment (CSOA). The MA/CSOA is an umbrella set of terms and conditions covering all services.	.doc
AT&T MA/CSOA Addendum (v IX or X) Note: Existing customers with an AT&T Master Agreement (version IX or X) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Addendum (v VIII or earlier) Note: Existing customers with an AT&T Master Agreement (version VIII or earlier) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Job Aid	.pdf
New Contracts Structure FAQ's	.doc
Sample MA/SCOA Note: Sample MA/CSOA with text search option using the Find command in Word. For reference only, not for customer signature.	.doc
Long distance & ADL Automated Order Workbook	.xls
Automated Order Workbook Training	.ppt
Instructions of Modifying Excel Workbooks	.doc
Dedicated Services To order Dedicated Long Distance complete the Dedicated Pricing Schedule PS 610 or PS 610tx and a Dedicated Specifications form.
Texas 911 Agency Agreement This form MUST be completed, signed by the customer and returned with the Dedicated Service Pricing Schedule and Grandfathered ADL Addendum (Texas) and other applicable forms.	.doc
Texas 911 Station Service Collection Form This form MUST be completed, signed by the customer and returned with the Dedicated Service Pricing Schedule and Grandfathered ADL Addendum (Texas) and other applicable forms. Please complete at least item numbers 7 through 9 (minimum). The CPM team will complete the remainder of the form. NOTE: One form, per location, is required.	.doc
Supplemental Service Order Form When ordering switched advanced features complete and attach the revised Toll Free Supplemental Order form below (ACC SA151) to a standard service agreement. An ICB will still be required when ordering Transfer Connect and Network Announcements or when requesting switched advanced features for more than 10 numbers.	.doc
Letter of Authorization to Obtain Customer Service Records Only CSRs are pulled during the ACC Business Provisioning process. However, if you want to obtain a customer's CSR prior to having the customer sign the Contract and submitting the order, you need to use this form.(SA302)	.doc
Dedicated Services Specifications Form Instructions Use this document as a technical aid for completing the Specification Form.	.doc
ADL Non-Texas PBX Vendor Checklist Give this document to your non-Texas customers who will need PBX reprogramming with the ADL DOD service option.	.doc
ADL TX911 PBX Vendor Checklist Give this document to your Texas customers who will need PBX reprogramming for ADL Eligible 911 Connectivity areas in TX	.doc

Switched Local Services

AT & T Master Agreement /CSOA Signature Required Note: New customers, and existing customers purchasing a new service not previously provisioned for their account will sign this AT&T Master Agreement (MA) and Comprehensive Service Order Attachment (CSOA). The MA/CSOA is an umbrella set of terms and conditions covering all services.	.doc
AT&T MA/CSOA Addendum (v IX or X) Note: Existing customers with an AT&T Master Agreement (version IX or X) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Addendum (v VIII or earlier) Note: Existing customers with an AT&T Master Agreement (version VIII or earlier) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Job Aid	.pdf
New Switched Contracts Structure FAQ's	.doc
Sample MA/SCOA Note: Sample MA/CSOA with text search option using the Find command in Word. For reference only, not for customer signature.
Bundled Switched Pricing Schedule (NON-Texas)	.doc
Bundled Switched Pricing Schedule (Texas-ONLY)	.doc
Switched Local Service Availabiltiy Process
Switched Local Service Centrex Job Aid
Letter of Authorization to Obtain Customer Service Records Only CSRs are pulled during the ACC Business Provisioning process. However, if you want to obtain a customer's CSR prior to having the customer sign the Contract and submitting the order, you need to use this form.(SA302)	.doc

Prime Local Services
AT & T Master Agreement /CSOA Signature Required Note: New customers, and existing customers purchasing a new service not previously provisioned for their account will sign this AT&T Master Agreement (MA) and Comprehensive Service Order Attachment (CSOA). The MA/CSOA is an umbrella set of terms and conditions covering all services.	.doc
AT&T MA/CSOA Addendum (v IX or X) Note: Existing customers with an AT&T Master Agreement (version IX or X) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Addendum (v VIII or earlier) Note: Existing customers with an AT&T Master Agreement (version VIII or earlier) on file will sign this MA/CSOA addendum to bridge their existing MA to the latest version.	.doc
AT&T MA/CSOA Job Aid	.ppt
New Contracts Structure FAQ's	.doc
Sample MA/SCOA Note: Sample MA/CSOA with text search option using the Find command in Word. For reference only, not for customer signature.	.doc
Prime Service Customer Expectation Document This (below) is your Pricing Schedule form for Prime Local (and Long Distance) service. Be sure to fill it in completely and obtain the customer's signature. Send it in with all the applicable paperwork as outlined in the Order Process Form.	.doc
Letter of Authorization to Obtain Customer Service Records Only CSRs are pulled during the ACC Business Provisioning process. However, if you want to obtain a customer's CSR prior to having the customer sign the Contract and submitting the order, you need to use this form.(SA302)	.doc
Prime MACD Form	.doc