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  MB8000 Common Problems and Solutions

1. How to set a static IP address on a PC
     You can assign a static IP address to a PC by performing the following steps:

• For Windows 98 and Me:

  1. Click Start, Settings, and Control Panel. Double-click Network.
  2. In “The following network components are installed” box, select the TCP/IP->
    associated with your Ethernet adapter. If you only have one Ethernet adapter
    installed, you will only see one TCP/IP line with no association to an Ethernet
    adapter. Highlight it then click the Properties button.
  3. In the TCP/IP properties window, select the IP address tab, and select Specify an
    IP address. Enter a unique IP address that is not used by any other computers on
    the network connected to MB8000. Make sure that each IP address is unique for
    each PC or network device.
  4. Click the Gateway tab, and in the New Gateway prompt, enter 172.16.0.1, which
    is the MB8000 default IP address. Click the Add button to accept the entry.
  5. Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the
    DNS entry provided by your ISP. If your ISP has not provided the DNS IP address,
    contact your ISP to get that information or go to its website for the information.
  6. Click the OK button in the TCP/IP properties window, and click Close or the OK
    button for the Network window.
  7. Restart the computer when asked.

 

  • For Windows 2000:
  1. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up
    connections.
  2. Right-click the Local Area Connection that is associated with the Ethernet adapter
    you are using, and select the Properties option.
  3. In the "Components checked are used by this connection" box, highlight Internet
    Protocol (TCP/IP), and click the Properties button. Select Use the following IP
    address option.
  4. Enter a unique IP address that is not used by any other computer on the network
    connected to MB8000.
  5. Enter the Subnet Mask, 255.255.0.0.
  6. Enter the Default Gateway, 172.16.0.1 (MB8000's default IP address).
  7. Toward the bottom of the window, select "Use the following DNS server addresses"
    and enter the Preferred DNS server and Alternative DNS server (provided by your
    ISP). Contact your ISP or go on its website to find the information.
  8. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click
    the OK button in the Local Area Connection Properties window.
  9. Restart the computer if asked.

 

  For Windows XP:
     The following instructions assume you are running Windows XP with the default interface.

     If you are using the Classic interface (where the icons and menus look like previous
     Windows versions), please follow the instructions for Windows 2000.
  1. Click Start and Control Panel.
  2. Click the Network and Internet Connections icon and then the Network
    Connections icon.
  3. Right-click the Local Area Connection that is associated with the Ethernet adapter
    you are using, and select the Properties option.
  4. In the "This connection uses the following items box", highlight Internet Protocol (TCP/IP).
    Click the Properties button.
  5. Enter a unique IP address that is not used by any other computers on the network
    connected to MB8000.
  6. Enter the Subnet Mask, 255.255.0.0.
  7. Enter the Default Gateway, 172.16.0.1 (Router’s default IP address).
  8. Toward the bottom of the window, select Use the following DNS server addresses,
    and enter the Preferred DNS server and Alternative DNS server (provided by your
    ISP). Contact your ISP or go on its website to find the information.
  9. Click the OK button in the Internet Protocol (TCP/IP) Properties window. Click the
    OK button in the Local Area Connection Properties window.
     

 

  How to test my Internet connectio:
  1. Check your TCP/IP settings. For Windows 98, Me, 2000, and XP: Make sure "Obtain IP address automatically" is selected in the settings.
  2. Open a command prompt.

 

  For Windows 98 and Me:
      Click Start and Run. In the Open field, type “command”. Press the Enter key or click
      the OK button.
 
  For Windows 2000 and XP:
  1. Click Start and Run. In the Open field, type “cmd”. Press the Enter key or click the OK
    button. In the command prompt, type “ping 172.16.0.1” and press the Enter key.
    • If you get a reply, the computer is communicating with MB8000.
    • If you do NOT get a reply, please check the cable, and make sure "Obtain an IP address
    automatically" is selected in the TCP/IP settings for your Ethernet adapter.
  2. In the command prompt, type "ping" followed by your WWAN IP address and
    presses the Enter key. The WAN IP Address can be found on the Status screen of
    MB9000’s web-based utility. For example, if WWAN IP address is 1.2.3.4, you
    should enter ping 1.2.3.4 and press the Enter key.
    • If you get a reply, the computer is connected to MB8000.
    • If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem.
  3. In the command prompt, type "ping www.yahoo.com" and press the Enter key.
    • If you get a reply, the computer is connected to the Internet. If you cannot open a
    webpage, try the ping command from a different computer to verify that your original
    computer is not the cause of the problem.
    • If you do NOT get a reply, there may be a problem with the connection. Try the ping
    command from a different computer to verify that your original computer is not the cause
    of the problem.
  4. When I enter a URL or IP address, I get a time-out error or I am prompted to retry.
    • Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP Address, Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a problem.
    • If the PCs are configured correctly, but still not working, check MB8000. Ensure that it is connected and powered on. Connect to it and check its settings. (If you cannot connect to it, check the LAN and power connections.)
  5. If MB8000 is configured correctly, check your Internet connection (WWAN card) to see if it is working correctly.
  6. Manually configure the TCP/IP settings with a DNS address provided by your ISP.
  7. Make sure that your browser is set to connect directly and that any dial-up is disabled.
    For Internet Explorer, click Tools, Internet Options, and then the Connection tab. Make
    sure that Internet Explorer is set to "Never dial a connection". For Netscape Navigator, click Edit, Preferences, Advanced, and Proxy. Make sure that Netscape Navigator is set to "direct connection to the Internet".

 


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